{"id":2953,"date":"2025-07-16T14:23:32","date_gmt":"2025-07-16T12:23:32","guid":{"rendered":"https:\/\/bricks-town.s3.kersvers.cloud\/contact\/faq\/"},"modified":"2026-05-27T15:15:58","modified_gmt":"2026-05-27T13:15:58","slug":"faq","status":"publish","type":"page","link":"https:\/\/bricks-town.s3.kersvers.cloud\/en\/contact\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2953\" class=\"elementor elementor-2953 elementor-1059\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e67c2ff e-con-full e-flex e-con e-parent\" data-id=\"e67c2ff\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-03b49b1 e-flex e-con-boxed e-con e-child\" data-id=\"03b49b1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-71deb55 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"71deb55\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Have a question?\nWe have the answer.<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77a27c3 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"77a27c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Quickly and easily find answers to the most frequently asked questions about our sets,<br\/>shipping, and service. Can&#8217;t find your question? Our team is happy to help you personally.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-adf7a90 e-flex e-con-boxed e-con e-parent\" data-id=\"adf7a90\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-97d42fe e-con-full e-flex e-con e-child\" data-id=\"97d42fe\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d2fccf0 elementor-widget elementor-widget-template\" data-id=\"d2fccf0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"2883\" class=\"elementor elementor-2883 elementor-1035 elementor-1035\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-83c512a e-con-full e-flex e-con e-child\" data-id=\"83c512a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7207bc1 elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"7207bc1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customer Service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d35f72 elementor-nav-menu--dropdown-none elementor-widget elementor-widget-nav-menu\" data-id=\"4d35f72\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;}}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-none\">\n\t\t\t\t<ul id=\"menu-1-4d35f72\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2354\"><a href=\"https:\/\/bricks-town.s3.kersvers.cloud\/contact\/\" class=\"elementor-item\">Contact<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-820\"><a href=\"https:\/\/bricks-town.s3.kersvers.cloud\/contact\/verzending\/\" class=\"elementor-item\">Shipping<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1084\"><a href=\"https:\/\/bricks-town.s3.kersvers.cloud\/retourneren\/\" class=\"elementor-item\">Returns<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1071\"><a href=\"https:\/\/bricks-town.s3.kersvers.cloud\/contact\/faq\/\" class=\"elementor-item\">FAQ<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-4d35f72\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2354\"><a href=\"https:\/\/bricks-town.s3.kersvers.cloud\/contact\/\" class=\"elementor-item\" tabindex=\"-1\">Contact<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-820\"><a href=\"https:\/\/bricks-town.s3.kersvers.cloud\/contact\/verzending\/\" class=\"elementor-item\" tabindex=\"-1\">Shipping<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1084\"><a href=\"https:\/\/bricks-town.s3.kersvers.cloud\/retourneren\/\" class=\"elementor-item\" tabindex=\"-1\">Returns<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1071\"><a href=\"https:\/\/bricks-town.s3.kersvers.cloud\/contact\/faq\/\" class=\"elementor-item\" tabindex=\"-1\">FAQ<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5b68f64 e-con-full e-flex e-con e-child\" data-id=\"5b68f64\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-422da3b elementor-widget elementor-widget-heading\" data-id=\"422da3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4877277 elementor-widget__width-initial elementor-widget elementor-widget-n-accordion\" data-id=\"4877277\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-7590\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-7590\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What kind of packaging is used for shipping? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7590\" class=\"elementor-element elementor-element-91a0568 e-con-full e-flex e-con e-child\" data-id=\"91a0568\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7590\" class=\"elementor-element elementor-element-cebad1c e-flex e-con-boxed e-con e-child\" data-id=\"cebad1c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ce545e1 elementor-widget elementor-widget-text-editor\" data-id=\"ce545e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We use sturdy shipping boxes with protective padding to ensure your LEGO set arrives safely and undamaged.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-7591\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-7591\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How can I track the status of my order? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7591\" class=\"elementor-element elementor-element-1b0f9f4 e-con-full e-flex e-con e-child\" data-id=\"1b0f9f4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4b9e43f elementor-widget elementor-widget-text-editor\" data-id=\"4b9e43f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"56\" data-end=\"185\">After placing your order, you&#8217;ll receive an email with a track &#038; trace link. This allows you to easily follow the status of your order. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-7592\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-7592\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Can I return an order if I'm not satisfied? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7592\" class=\"elementor-element elementor-element-81a11f1 e-con-full e-flex e-con e-child\" data-id=\"81a11f1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8521635 elementor-widget elementor-widget-text-editor\" data-id=\"8521635\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"56\" data-end=\"185\">Yes, you can return your order within 14 days of receipt if you&#8217;re not satisfied. Just make sure the product is unused and in its unopened original packaging. Please contact us beforehand for return instructions.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-7593\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-7593\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Which payment methods are accepted? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7593\" class=\"elementor-element elementor-element-c717226 e-flex e-con-boxed e-con e-child\" data-id=\"c717226\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-37d9fbd elementor-widget elementor-widget-text-editor\" data-id=\"37d9fbd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"56\" data-end=\"185\">You can pay securely with various payment methods, such as iDEAL, credit card, and other common online payment options. You&#8217;ll see all available payment methods during checkout. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What kind of packaging is used for shipping?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"We use sturdy shipping boxes with protective padding to ensure your LEGO set arrives safely and undamaged.\"}},{\"@type\":\"Question\",\"name\":\"How can I track the status of my order?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"After placing your order, you&#8217;ll receive an email with a track &#038; trace link. 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Quickly and easily find answers to the most frequently asked questions about our sets,shipping, and service. Can&#8217;t find your question? Our team is happy to help you personally. FAQ What kind of packaging is used for shipping? We use sturdy shipping boxes with protective padding to ensure your [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":2768,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"_joinchat":[],"footnotes":""},"class_list":["post-2953","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/bricks-town.s3.kersvers.cloud\/en\/wp-json\/wp\/v2\/pages\/2953","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bricks-town.s3.kersvers.cloud\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bricks-town.s3.kersvers.cloud\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bricks-town.s3.kersvers.cloud\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/bricks-town.s3.kersvers.cloud\/en\/wp-json\/wp\/v2\/comments?post=2953"}],"version-history":[{"count":1,"href":"https:\/\/bricks-town.s3.kersvers.cloud\/en\/wp-json\/wp\/v2\/pages\/2953\/revisions"}],"predecessor-version":[{"id":2954,"href":"https:\/\/bricks-town.s3.kersvers.cloud\/en\/wp-json\/wp\/v2\/pages\/2953\/revisions\/2954"}],"up":[{"embeddable":true,"href":"https:\/\/bricks-town.s3.kersvers.cloud\/en\/wp-json\/wp\/v2\/pages\/2768"}],"wp:attachment":[{"href":"https:\/\/bricks-town.s3.kersvers.cloud\/en\/wp-json\/wp\/v2\/media?parent=2953"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}